Refund Policy

Sean Gallop offers a 30-day money-back guarantee on Terrafield subscriptions and one-time report credits. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order email or invoice number, or contact us at hello@terrafield.app and we will help arrange it.

Subscriptions

You can cancel a subscription at any time from the billing page in your account. Cancelling stops future renewals, and your access continues until the end of the billing period you have already paid for. Renewal charges outside the 30-day window are reviewed case by case — contact us and we will do our best to help.

Report credits

Unused report credits purchased within the last 30 days are fully refundable. Credits already spent on generated reports are refundable at our discretion.

Refunds are returned to the original payment method. Depending on your bank, funds typically appear within 5–10 business days.